Knowledgebase Articles

Trouble Viewing PDF files in OSx 10.6, 10.7 & 10.8 with FireFox

KB Article ID:

Using FireFox, you click on a PDF file and you get a popup from Adobe that states "Adobe Reader cannot show documents in this browser."

CreationStation & CMC/Kiosk Upload: OS X Update Removes Java Support

KB Article ID: SP201210

 On OS X 10.6 ("Snow Leopard"):

Inactive Plug-in” appears when attempting a CreationStation or CMC/Kiosk upload.

On OS X 10.7 ("Lion") and OS X 10.8 ("Mountain Lion"):

Missing Plug-in” appears when attempting a CreationStation or CMC/Kiosk upload.

Adobe Flash 11.x and SAFARI Montage Live!

KB Article ID:

After installing or upgrading to Adobe Flash 11.x, users may observe, for example, that when a presenter speaks, their video seems to stutter or the audio seems inconsistent.

UPDATED - (11/19/2012) SAFARI Montage CreationStation uploads fail with a message of: There was an error when uploading your file – ‘filename’. ERROR: Upload to [servername] failed. Connection reset

KB Article ID: DW1

SAFARI Montage CreationStation utilizes Java to upload files via FTP and, due to a bug in Microsoft’s Windows Firewall, Windows Firewall may prohibit uploads when using Java 7. This only affects Windows users.

When this occurs, users will receive a response of:

There was an error when uploading your file – ‘filename’.
ERROR: Upload to [servername] failed. Connection reset
 

Interlacing Playback When Using the SAFARI Montage Digital Encoders at NTSC (480i) Resolution

KB Article ID:

A SAFARI Montage encoder configured to stream at NTSC 480i output resolution results in noticeable interlacing during stream playback.

Apple® Mac OS® X 10.7 (Lion) Video Playback Error

KB Article ID: KB0007

An error is encountered when SAFARI Montage versions 1.0.x - 4.4.x (running FreeBSD 5.4) attempt to play a video (mount the share) in Apple OS X 10.7 (Lion).

Note: Impacted versions of SAFARI Montage were only available on the following server models:

  • T-400
  • RM-400
  • RM-800
  • WAN-1000

SAFARI Montage Live! And Echoing Feedback Caused by Integrated Microphones

KB Article ID: KB0006

Users of SAFARI Montage Live! may experience echoing or audio feedback during SML! sessions.

Symptoms have specifically been experienced while using the Logitech® Webcam Pro 9000 and worsen as multiple Webcam Pro 9000s are used within a session.

Closed Captioning Missing During Video Playback within SAFARI Montage

KB Article ID: KB0005

When using SAFARI Montage Media Player (SMMP), closed captioning may exhibit the following problem:

  • Closed captions may be displayed incorrectly, omitting portions of closed captioning text.

    NOTE: Closed captions appear correctly when viewing the same title using either Apple® QuickTime® or Microsoft® Windows Media® Player.  

QuickTime® Media Playback Issues with QuickTime 7.6.4

KB Article ID: KB0004

Systems running Windows® or Mac® OS® X 10.5 and earlier with QuickTime 7.6.4 may experience the following during playback of QuickTime media:

  • Loss of video
  • Playback of audio only

NOTE: Systems running Mac OS X 10.5 or earlier and using the Apple® Safari® web browser are not affected by this issue.
 

 

QuickTime® Media Playback Issues with Mac OS® X 10.6 (Snow Leopard™)

KB Article ID: KB0003

Intel® Core™ 2 Duo based computers running OS X 10.6 (Snow Leopard) may experience the following during playback of QuickTime media:

  • The media player may not appear if Video Player is set to SAFARI Montage Media Player
  • Loss of video and/or audio during playback if Video Player is set to QuickTime