Knowledgebase Articles

All client workstations meet minimum system requirements for supported Windows OSes, but media still will not play or only plays on selected workstations. This can particularly occur on Novell NetWare networks, where the NetBIOS protocol (“Client for Microsoft Networks”) can often be disabled.

PC was uable to play videos, and \\IPAddress was not available for PC to view Generated folder or path to videos.

Files with names such as link.qtl and link-1.qtl appear on desktops of machines using montage after viewing videos in full screen.

After upgrading to SAFARI Montage - Version 2.0, customers using LDAP can no longer log in.

When associating LDAP groups with Montage groups, LDAP groups are missing from the list.

* Videos do not play
* Cannot browse to videolibary server share.
* Samba processes are not running.
* Samba is no longer on the server.
* Hashing large files returns inconsistent values.

After running a Montage update, the version number does not change.