Montage updates are not successful

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KB Article ID: BB0009

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Montage Version(s)
Symptoms
Cause
Solution

SAFARI Montage Version(s)

Any
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Symptoms

After running a Montage update, the version number does not change.

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Cause

After downloading the update, hashing fails and the update process bails out. This is due to a misbehaving processor causing inconsistent results when hashing large files.
 

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Solution

Contact technical support to confirm processor behavior. Return server for service.

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